All our prices are in Swiss Francs (CHF). The prices contain 7,7 % value added tax (VAT) as required by Swiss law. Shipping costs are not included in our prices and are stated separately at the completion of an order. The methods of payment are also stated at the completion of an order.
With the submission of an order, the customer enters a contract of sale with Tino Scherer and confirms having read, understood and accepted these terms and conditions.
Generally, all items in our online shop will be shipped within 5 working days. Nevertheless, it is possible that an item is not available. If this happens, the customer will be informed via e-mail and we will try to find a solution.
Any goods purchased shall remain the property of Tino Scherer, until full payment has been cleared.
If parcels are returned due to denial of acceptance without reason, we may bill the customer for the shipping cost.
Defective articles may be returned within five days of receipt, as long as the defect is not caused by negligence of the customer. Refunds and exchanges are only possible if we receive the returned goods in impeccable condition. Sealed items can only be returned if they have not been opened and remain in their original packaging.
Each return must announced with an email and must be sent to the following address: